faq help & support

Delivery of ordered merchandise

In which countries do you ship and what are the shipping costs?

5MIN. S & S S.R.L. delivers all over the world.
The shipment is charged to the customer, it is automatically calculated during checkout, depend on the place of shipment and is based on the actual or volumetric weight of the purchased goods (the greater of the two is automatically applied). During the purchase, it is possible to simulate the total cost of the shipment before proceeding with the purchase.
The transport company is: UPS.
Shipping costs are free in Italy for purchases over € 300

How long does it take for delivery?

If the merchandise is in stock, it will be shipped within 1/3 days for Italy, excluding islands and between 3 and 5 working days for international parcels.
If the merchandise is back-ordered or out of stock, 5MIN. S & S S.R.L.  reserves the right to delay delivery for up to 15-20 working days from the time of order.

Can I track my package? Is my package insured?

From the time of purchase to delivery, you will always be kept abreast of the status of your order and package. You will be informed by the courier through an e-mail and text message, from package departure to delivery. All our packages are 100% insured.

Payments

How can I make the payment?

  • PayPal
  • Credit Card via Stripe
  • Satispay

Are personal and sensitive data safe?

5MIN. S & S S.R.L.  guarantees maximum safety of your data. All information is transmitted in an encrypted manner to ensure that all sensitive data are safe.
To learn more, read our “Privacy Policy”

What happens in case of return?

Italian Customer: no cost will be charged to the Customer
Outside Italy Cusotmer: shipping cost of the return package will be charged to the Customer (also possible customs clearance).

In any case, the price of products returned within 14 days will be refunded to customers will be reimbursed.

Please allow three days for the goods to be inspected and a refund to be requested. At the time of the refund request, the customer will receive a confirmation email.

Returns and right of cancel an order

What are the return and refund methods?

To make an order return, you must send us the merchandise in its original packaging, unworn and unwashed, bearing all uncut or untorn tags and in perfect sale condition, within a maximum of 14 consecutive days.

Refer to the “RETURNS AND CHANGES” policy.

Duly complete the return voucher (enclosed in the delivery package), and enclose it in the package, which must be sent to:

5MIN. S & S S.R.L.
VIA CARLO PISACANE, 2 – 20016 PERO (MI) – Italy
Phone: (+39) 339 547 3615
P. Iva IT 09065560964
Mail: customercare@5-min.it

Upon receipt of the return, we will send you a confirmation e-mail with the refund amount.
If the return instructions are not complied with, 5MIN. S & S S.R.L. reserves the right not to make a refund. We will credit the refund amount used at the time of the original purchase.
Remember to keep the information concerning the return (order number, item reference, return date and return number, if any); we will refund the cost of the merchandise.
Italian Customer: no cost will be charged to the Customer
Outside Italy Cusotmer: shipping cost of the return package will be charged to the Customer (also possible customs clearance).

How can I exercise the right to cancel an order?

You are always entitled to cancel your order within 14 days of merchandise receipt by sending both merchandise and cancellation form to:

5MIN. S & S S.R.L.
VIA CARLO PISACANE, 2 – 20016 PERO (MI) – Italy
Phone: (+39) 339 547 3615
P. Iva IT 09065560964
Mail: customercare@5-min.it

For any information, read the disclosure RETURNS & CHANGES – RIGHT OF CANCELLATION.

The refund will be made using the same payment method chosen during the original purchase.
If you wish to cancel all merchandise ordered, we will also reimburse the original delivery costs; in the event of partial order cancellation (covering only a portion of the merchandise purchased), shipping costs will not be reimbursed.
If the cancellation instructions are not complied with, 5MIN. S & S S.R.L. reserves the right not to make a refund.